Services

Over a period of time, TEFMO has built a robust helpdesk module to automise issue managemnet or ticketing process of an organization. Since the nitigrites of the helpdesk module have become a knowledge bank by itself to the company, TEFMO has the ability to transform & migrate this know how to young professionals to run and succesfully manage the helpdesk of any organization.

Features:
• Professionally tranied executives will be deloyed at organizations to run & manage their helpdesk facilitated by SPECTRA FM’s Helpdesk module.
• Desired montly MIS is sent to management for further analysis on helpdesk management.
• Executives are trained once in six months based on regular basis by emphasising the feedback points provided by management on the executive.
• Boosts productivity of an organization by letting SPECTRA FM leverage its expertise while companies focus on their purpose & strengths.
• Resolve issue management effectively & efficiently.