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TEFMO Software Solutions Private Limited is a software development company, with exclusive focus in the real estate segment, enabling enterprises and service providers to set up and manage the deployment of applications that will institute a basis for Management Information System.

Over a period of time, TEFMO has built a robust helpdesk module to automise issue management or ticketing process of an organization. Since the integrities of the helpdesk module have become a knowledge bank by itself to the company, TEFMO has the ability to transform & migrate this know how to young professionals to run and successfully manage the helpdesk of any organization.

Features:
• Professionally trained executives will be deployed at organizations to run & manage their helpdesk facilitated by SPECTRA FM’s Helpdesk module.
• Desired monthly MIS is sent to management for further analysis on helpdesk management.
• Executives are trained once in six months based on regular basis by emphasising the feedback points provided by management on the executive,
• Boosts productivity of an organization by letting SPECTRA FM leverage its expertise while companies focus on their purpose & strengths.
• Resolve issue management effectively & efficiently.