TEFMO SOFTWARE SOLUTIONS PVT. LTD

HELPDESK
ASSET MAINTENACE
STAFF MANAGEMENT
GUESTHOUSE MANAGEMENT
CORPORATE ROOM MANAGEMENT
INVENTORY MANAGEMENT
LEASE MANAGEMENT
CAFETERIA MANAGEMENT
SPACE MANAGEMENT
TRANSPORT MANAGEMENT
BILLTRACK MANAGEMENT
TRAVEL MANAGEMENT
VISITOR MANAGEMENT
EXPENSE MANAGEMENT
TASK MANAGEMENT
MATERIAL MOVEMENT MANAGEMENT
CLUB HOUSE MANAGEMENT
TOWNSHIP MANAGEMENT

Mountain View Task Management Task Management module is a centralized solution for logging the calls and Task Allocation, establish job priorities, generate work orders, assign, track the progress of work, close and intimate and generate various reports. Help Desk Software facilitates to manage Work Orders from submission to resolution and ensure delivery of service that is measurable

Features:

Establishes work flow automation

Role based access

Automatic discovery/ reporting of workstation configuration or problem area

Automatic selection for case assignment to the concerned department / staff

Auto reminders and alerts

Track and monitor SLA to finite detail

Auto response e-mail at different stages of transaction

Search knowledge base for identical problems to speed up resolution

Statistical reporting and analysis of problems

Escalation Matrix enabled

Facility Benchmarking, service delivery evaluation and comparison

Service availability prompt

TEFMO SOFTWARE SOLUTIONS PVT. LTD

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